Jonathan Kipling is leading a course in service excellence, and he says it's tricky during the pandemic.
"We focused a bit more on taking a bit out of the actual facial expressions and focusing more on what you should be saying. So, focusing more on verbal communications, rather than actual facial expressions and body language," he said.
Kipling has been teaching his students at Seven Generations, in the old Lakewood School. The use of masks in enclosed public spaces has been mandatory for two weeks now.
"Service excellence focuses on kind of building those customer service skills, now that we're obviously building those skills in a lot different way," Kipling added.
The health unit introduced mandatory mask use in all enclosed public spaces last month, in anticipation of a second wave of the coronavirus.
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