The province's COVID-19 vaccination booking system went live earlier today, for residents born in 1941 or earlier, and technical issues have left many area residents frustrated.
Ed and Joyce Reynard had their daughter's help trying to book their appointments, and despite multiple attempts, were unsuccessful.
"My daughter started at 7 o'clock Kenora time this morning to try to book our appointments. Both my wife and I are 85 years-olds, we're not that computer literate so my daughter was doing it for us," said Ed Reynard when he spoke with KenoraOnline Monday morning.
He noted that once his daughter got through, she discovered that there were 600,000 other people ahead of her in line.
"Finally she got through, put in the information, and when she tried to make it go, she got an answer that the line of the internet was compromised and it shut her down and she couldn't do anything,' Reynard continued.
By mid-morning, the province addressed the issue with a notice on the website that read, "If you get an error message during the booking process (for example, “Form has been tampered with”), this is a technical problem that we are working to fix as quickly as possible."
Thankfully, the Reynards were able to get through and book their appointments Monday afternoon.
Ontario Premier Doug Ford says technicians are looking into any issues with the new provincial COVID-19 vaccination booking system.
Ford says many of these issues have been user-error, and Ontario only has 2,200 staff to work the phone lines for over 15 million Ontario residents who are handling about 375 calls per minute.