Tbaytel has confirmed that this week’s Alert Ready wireless alert test was successful. However, many residents are reporting that they did not receive any notification.

Tbaytel Brand Communication Coordinator Laura Folds says that it’s possible, however, that some customers may not have received the alert for any of the following reasons:

- Their device may not be compatible,
- Their device software may not be up to date,
- Their device may not be connected to an LTE network during the alert,
- Their device may not be in an area with LTE wireless coverage,

Folds adds that for those people reporting that they did not receive the alert, depending on their device, they may have actually received the alert – but specific user settings could have overridden the notification.

This would include the volume being turned all the way down, or set to Do Not Disturb. Folds adds that residents should be able to check their device’s notification folder to confirm if the alert was received.

Alert Ready is an alert system mandated by the federal government to inform residents of any imminent safety threats, such as tornadoes, floods, Amber Alerts or terrorist threats. The Alert Ready system has been available and active on television and radio broadcasts since 2015. More than 100 alerts have been sent since April.

Compatible devices connected to an LTE network will hear an ambulance alarm tone or feel a vibration for eight seconds. The signal will be heard if you’re mid-phone call as well. There is no charge for the alert, and it will not use any data.

For more information:
Emergency alert testing taking place today

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