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Residents should be prepared for changes to their Hydro One bill.

Hydro One has announced that they will be simplifying their bills, to better help customers understand what they are being charged for. The new bills will include a “What do I owe?” section, and a “When is it due?” section, with detailed explanations on the back page.

The changes were prompted by complaints by customers that bills were difficult to understand, and follows over a year of research and consultations of over 5,000 customers, conducted by the utility. It’s speculated that the bills will now be easier to send via email, which would save the utility the cost of mailing bills.

Ontario Energy Minister Glenn Thibeault noted that a bill redesign team is working with the Electricity Distributors Association, and they will come out with recommendations and guidelines for future bills in early 2018. Local electric utilities will be free to adopt the guidelines, if they choose.

For more information:
Ontario voting on Hydro One

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